FAQ

About online food orders
Why can't I select delivery for today? Can I make a same-day delivery request?

Orders close daily at 10pm for next day delivery.

Same-day delivery orders are accepted on a case by case basis. Please DM us your postal code and the ideal time frame you would like for your delivery. We may take some time to reply you. For urgent requests, you may reach us at the Sin Ming shop at 6456 6431 and we will guide you from there.

Can I combine orders from the gift site (giftwell.smoocht.com) with my food orders?

Yes, only when you spend $50 on either one of the sites. The gift site and food delivery are different websites. Very manual arrangements need to be made to combine the orders so at this point we will only be selectively allowing this arrangement. Please DM us after you have made your first order above $50, let us know your order number and we can walk you through how to make the order on the other site without the delivery fee.

Can you write a note for my recipient?

Legible handwriting really depends on who is on duty on the day of delivery. You can leave your request at checkout but no guarantees! Otherwise, please consider buying our card for $2 to support our partner artist IG @_paper.beam who will then write the card for you!

Can I choose to pick up the order myself?

Yes, the ‘delivery’ date/time you are asked to choose during check out will be taken as the pick up date/time. When you get to the ‘shipping’ tab, choose self pick up.

We are located at 8 Sin Ming Rd #01-03 Singapore 575628

Can I order in advance? Can I choose a delivery timing?

Yes our delivery site works on the basis of advance order. Please choose a date and time at checkout.

I made a wrong order! What do I do?

DM us on social media and we will get back as soon as we can. For urgent replies, please call the shop at 6456 6431

I am a slightly short from qualifying for free delivery. Can i just be bumped up for free delivery?

No. But you may consider topping up your order with something from our pantry section to meet the $50 free delivery. Otherwise, a $5 fee (cheaper than any cab fare to anywhere) applies for orders of min. $35 value. We promise we do not earn from delivery fees.

When is my food arriving?

We may take some time to reply on our DMs. For urgent updates on your food orders, please call the Sin Ming shop directly at 6456 6431

About Gifting orders
When are you closing the order?

Usually Thursday nights or earlier if we sell out. Please order early!

Can you write a note for me

Yes short messages of about ten words will be written on the cake box itself. For longer messages, please consider getting a card at $2 to support our partner artist IG @_paper.beam who will then write the card for you!

Can I combine gift orders with my food orders?

Yes, only when you spend $50 on either one of the sites. The gift site and food delivery are different websites. Very manual arrangements need to be made to combine the orders so at this point we will only be selectively allowing this arrangement. Please DM us after you have made your first order above $50, let us know your order number and we can walk you through how to make the order on the other site without the delivery fee.

What time is the gift delivery? Can I choose a delivery timing?

Apologies for not being able to accommodate to specific delivery timings. We keep prices low by doing multi-stops for the gift kits. Delivery schedules are usually out on Friday evenings. A message with delivery time range will then be sent out to you using the details you leave at checkout.

If you really need to, you may consider combining your gift delivery with food orders. Combining is selectively open only to customers who spend $50 on either the food site or the gift site as very manual arrangements need to be made for this to happen. For this option, please DM us with your order number after you have made your first order above $50 on one site and then we can guide you from there how to place the second order without delivery fee.

I'm buying the gift bundle of 5. How do I enter the details of my 5 recipients?

In the comments section at checkout, enter details of your 5 recipients:
Name
Contact
Address

About our food
What’s the difference between WellSmoocht and Smoocht x Bold?

Location and menu.

Smoocht x Bold is our space in Jurong East Yuhua situated within Bold At Work who does youth-centric work.

WellSmoocht is our space in Sin Ming, and a collaboration with Well Dressed Salad Bar.

The delivery carts are separate and orders cannot be combined.

What kind of food do you serve?

We serve everything vegan. That means dairy-free, eggless, fully plant based.

Does your food contain…?

Nuts?

Yes. We take nut allergy very seriously and are diligent when it comes to clear labelling whenever there are nuts involved. That said, they are still processed in the same kitchen and we do not guarantee no cross contamination.


Alliums?
Yes. We have symbols to label items that contain alliums. Read individual item description to find out if allium for a particular dish can be removed.


Gluten?
Mostly, and gluten-friendly items can be found when you search for 'GF' in the search bar. 


Refined sugar?
We almost exclusively use unrefined organic cane juice in everything from sodas to r'ice cream. The only instances we use refined sugar is when it is absolutely necessary, for example in specific bakes in order to get a particular texture.

Do you have nutritional test or information for your food?

No. We may have estimates for certain values. DM us for particular values you might be for looking out for.

Visiting Us
Are you open today?

We are open daily; Sunday - Thursday 12pm to 9.30pm; last orders at 9pm. For special occasions, closure announcements will be on our social media pages.

How do I get to your shop?

You can walk about 10-15min from Marymount MRT station or take bus 410G and alight at Sin Ming Plaza. Walk back against the traffic to reach us at Sin Ming Centre. We are also 5min walk from the main foodie stretch at Upper Thomson Road with many buses like SBS163, SMRT854.

How do I make a reservation?

You may DM us on social media with your name, contact number, number of guests for date and time.